Shipping policy

 

Thank you for shopping with babyboof.shop. This Shipping Policy explains how we process, dispatch, track, and deliver clothing and apparel orders placed through https://babyboof.shop.

This policy applies to eligible orders delivered to addresses in Canada. By placing an order, you agree to the shipping terms below, together with our Terms of Service and Return and Refund Policy.

1. Free Standard Shipping

babyboof.shop offers free standard shipping on all eligible orders delivered within Canada.

• No minimum purchase is required for free standard shipping.

• We do not charge a separate standard-shipping fee at checkout for eligible Canadian orders.

• Free standard shipping applies to the delivery of your original order only.

• Free standard shipping does not automatically include express delivery, priority delivery, signature-required delivery, return shipping, reshipment caused by an incorrect address, or other special services unless we expressly confirm otherwise in writing.

• Applicable sales taxes, if any, are separate from shipping and will be shown at checkout where required.

At this time, babyboof.shop provides free standard shipping only. If any additional delivery option becomes available, its price and estimated delivery details will be clearly shown before checkout.

2. Estimated Delivery Time

The estimated total delivery period for standard Canadian orders is 15 to 20 calendar days.

This estimate includes:

• Order verification and processing

• Product preparation and packing

• Dispatch to the shipping carrier

• Carrier transit time

• Final-mile delivery to the delivery address

“Calendar days” includes weekends and public holidays. The delivery estimate begins after your order has been successfully placed and payment has been authorized.

Although we work to deliver orders within the stated 15–20 calendar-day period, delivery times are estimates rather than guaranteed arrival dates. Certain circumstances may affect delivery, including carrier delays, severe weather, public holidays, remote-location service, customs or transportation disruptions, high seasonal demand, incorrect addresses, and events outside our reasonable control.

If a delay occurs, we will make reasonable efforts to provide relevant updates. Nothing in this policy limits rights or remedies available to you under applicable Canadian consumer-protection law.

3. Order Processing and Dispatch

After you place an order, we begin the order-processing process. This may include payment authorization, fraud-prevention checks, inventory confirmation, picking, packing, and preparation for carrier collection.

Order processing time is included in the stated 15–20 calendar-day total delivery estimate.

Orders may require additional review if:

• Payment information cannot be verified

• A billing or shipping address appears incomplete or inaccurate

• The order contains unusual quantities or activity

• We need to confirm customer information for fraud-prevention or security purposes

• An item requires additional preparation before dispatch

If we need further information to process your order, we may contact you using the email address provided at checkout. A delay in providing requested information may affect the delivery estimate.

4. Shipping Destinations

babyboof.shop ships to eligible Canadian addresses.

We may be unable to deliver to certain locations, including some remote areas, restricted locations, freight-forwarding addresses, or addresses that cannot be served by our delivery partners. If an address is not eligible, this should normally be indicated before checkout or we will contact you after your order is placed.

Delivery to remote, rural, northern, or carrier-limited locations may take longer than the standard estimate. We will not charge an additional shipping fee without first clearly disclosing it and obtaining any required approval.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email when tracking information is available.

Your shipping confirmation may include:

• Your order number

• Shipment status

• Carrier information, where available

• Tracking number or tracking link, where available

• Estimated delivery information

Tracking updates are provided by shipping carriers and may take time to appear after dispatch. Carrier scans and tracking events are outside our direct control, but we will assist where reasonably possible if you experience a delivery issue.

If you have not received a shipping confirmation or tracking update within a reasonable period, please contact us at info@babyboof.shopp.

6. Multiple Parcels

To improve fulfilment and delivery efficiency, items from the same order may occasionally be shipped in separate parcels.

If your order is sent in multiple shipments:

• You will not be charged additional standard-shipping fees.

• Different parcels may arrive on different dates.

• Tracking information may be provided separately for each parcel where available.

• The overall delivery estimate remains based on the complete order, unless we advise you otherwise.

7. Accurate Shipping Information

You are responsible for providing a complete and accurate delivery address at checkout, including:

• Full recipient name

• Street address

• Apartment, unit, suite, or buzzer number where applicable

• City or municipality

• Province or territory

• Postal code

• Telephone number and email address where requested

Please review your address carefully before submitting your order.

If you need to request an address change, contact info@babyboof.shopp as soon as possible. We will make reasonable efforts to assist before the order is dispatched, but address changes cannot be guaranteed once an order has entered processing or has been handed to a carrier.

babyboof.shop is not responsible for delays, additional delivery attempts, returned parcels, or failed delivery caused by an incomplete, inaccurate, or undeliverable address supplied by the customer. However, nothing in this policy limits any rights that cannot legally be excluded.

8. Delivery Attempts, Safe Places, and Signature Requirements

Delivery methods may vary by carrier, location, parcel size, and service availability. A carrier may deliver to a mailbox, community mailbox, doorstep, reception area, parcel locker, pickup point, or another location permitted by the carrier’s delivery terms.

Some deliveries may require a signature, while others may be delivered without one. babyboof.shop may use a carrier’s standard delivery method unless a different option is expressly offered and selected.

If you provide a specific safe-drop, leave-at-door, mailbox, or alternative-delivery instruction to a carrier, you may be responsible for the parcel after it is delivered according to your instruction, where permitted by applicable law.

If a carrier attempts delivery but cannot complete it, the carrier may leave a notice, redirect the parcel to a pickup location, or attempt redelivery. Please follow the carrier’s instructions promptly to avoid a returned shipment.

9. Delays

We make reasonable efforts to meet the estimated 15–20 calendar-day delivery period. However, delays may occasionally occur because of circumstances such as:

• Carrier capacity or transportation disruptions

• Severe weather or natural events

• Public holidays and peak-season demand

• Labour disruptions or operational interruptions

• Border, customs, or logistics delays where applicable

• Incomplete or incorrect address information

• Carrier delivery restrictions in remote areas

• Security checks, fraud-prevention reviews, or payment authorization issues

• Events beyond our reasonable control

A shipping delay does not automatically mean that an order has been lost. If your tracking information has not updated for an extended period, or if your order has not arrived after the expected delivery period, please contact us at info@babyboof.shopp so that we can review the situation.

This policy does not remove your statutory rights concerning delayed or undelivered goods.

10. Lost, Missing, or Stolen Parcels

If you believe that your parcel is lost, missing, or stolen, please contact us at info@babyboof.shopp as soon as reasonably possible.

For faster assistance, include:

• Your order number

• The name used for the order

• The delivery address

• Your tracking number, if available

• A description of the issue

• Any relevant carrier notices, photographs, or delivery information

We may investigate the matter with the carrier and may request additional information where reasonably necessary.

If a carrier marks a parcel as delivered but you have not received it, we will review the circumstances. A carrier-delivery scan alone does not remove any consumer rights you may have under applicable law.

If you expressly instructed a carrier to leave a parcel in a particular location, such as a doorstep, mailbox, or other designated safe place, responsibility may differ depending on the circumstances and applicable law.

11. Damaged, Incorrect, or Incomplete Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, contact us at info@babyboof.shopp as soon as possible.

To help us resolve the issue efficiently, please include:

• Your order number

• Clear photos of the item and packaging

• Photos of the shipping label where available

• A description of the issue

• Details of any missing or incorrect items

We ask that visible shipping damage or incorrect-item issues be reported within 7 calendar days of delivery where reasonably possible. This request helps us investigate promptly, but it does not limit any rights that cannot legally be limited.

Please do not discard damaged items or packaging until we have reviewed your report and provided instructions.

12. Returned-to-Sender and Unclaimed Parcels

A parcel may be returned to us if:

• The address provided is incorrect, incomplete, or undeliverable

• Delivery attempts are unsuccessful

• The parcel is not collected from a carrier pickup location

• The recipient refuses delivery without first contacting us

• Carrier restrictions prevent delivery

If a parcel is returned to us for one of these reasons, we will contact you using the email address provided with your order.

Where permitted by law, you may be responsible for reasonable costs related to re-shipment or return-to-sender handling if the issue resulted from incorrect address information, refusal, or failure to collect the parcel. We will clearly communicate any applicable charge before requesting payment for re-shipment.

If you prefer a refund instead of re-shipment, the refund will be handled according to our Return and Refund Policy and applicable law.

13. Order Changes and Cancellations

If you need to change or cancel an order, email info@babyboof.shopp immediately.

We will make reasonable efforts to help before processing or dispatch begins. However, once an order has been packed, dispatched, or transferred to a carrier, changes and cancellations may not be possible.

If an order has already shipped, you may still request a return after delivery in accordance with our Return and Refund Policy. Nothing in this section limits any statutory cancellation rights that apply to your purchase.

14. Returns and Return Shipping

This Shipping Policy applies to the delivery of original orders. Return eligibility, refund processing, and return-shipping responsibility are governed by our Return and Refund Policy.

For approved change-of-mind returns, customers may be responsible for return shipping costs. For damaged, defective, incorrectly supplied, or legally cancellable orders, return costs and remedies will be handled in accordance with our Return and Refund Policy and applicable law.

Please do not send a return without first contacting info@babyboof.shopp and receiving return instructions.

15. Pre-Orders and Special Items

If babyboof.shop offers a pre-order, made-to-order, personalized, or special-release item, the product page or checkout may show a different estimated dispatch or delivery period.

Where a product-specific shipping timeframe is clearly disclosed before purchase, that product-specific timeframe will apply. We will provide updates where reasonably possible if there is a material delay.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in shipping operations, carrier services, legal obligations, or store practices.

The version of this policy available when you place your order will generally apply to that order, unless a change is required by law or you agree to a different shipping arrangement.

17. Your Consumer Rights

This Shipping Policy is intended to provide clear delivery information for babyboof.shop customers in Canada. It does not exclude, restrict, or replace any mandatory rights or remedies available under applicable Canadian federal, provincial, or territorial consumer-protection laws.

Where applicable law gives you greater rights than this policy, the applicable law will take priority.

18. Contact Us

For shipping questions, order tracking, delivery concerns, address updates, or assistance with a missing parcel, please contact:

babyboof.shop
Website: https://babyboof.shop
Email: info@babyboof.shopp