Refund policy

 

Thank you for shopping with babyboof.shop. We want you to feel confident when purchasing clothing from our store. This Return and Refund Policy explains how return requests, refunds, exchanges, damaged items, and incorrect orders are handled for purchases made through babyboof.shop.

This policy applies to clothing and apparel purchased from babyboof.shop for delivery in Canada. It is intended to provide a clear voluntary return process in addition to, and never instead of, any mandatory consumer rights that may apply under Canadian federal, provincial, or territorial law.

1. Our 30-Day Return Policy

We accept eligible return requests within 30 calendar days after your order is marked as delivered by the shipping carrier.

To begin a return, please contact us at info@babyboof.shopp within the 30-day period. Please include:

• Your order number

• The name used to place the order

• The email address used at checkout

• The item or items you wish to return

• The reason for your return request

• Clear photographs if the item is damaged, defective, incorrect, or materially different from the item ordered

Please do not send an item back before receiving written return instructions from babyboof.shop. Returns sent without prior authorization may be delayed, refused, or returned to the sender.

2. Return Eligibility

To qualify for a voluntary return, clothing must be returned in a condition suitable for resale. Eligible returned items must generally be:

• Unworn, unused, unwashed, and unaltered

• Free from stains, odours, perfume, deodorant marks, makeup, pet hair, damage, or signs of use

• Returned with original tags still attached, where tags were supplied

• Returned with any included accessories, belts, detachable parts, packaging, or promotional items

• Packed securely to prevent damage during return shipping

You may try on an item in the same reasonable manner you would in a retail store, but please take care not to remove tags or damage the garment. Clothing that has been worn outside, washed, altered, or otherwise used beyond a reasonable fitting may not be eligible for a voluntary return.

3. Items That Cannot Be Returned

Unless the item is faulty, incorrectly supplied, damaged in transit, or applicable law requires otherwise, the following items are not eligible for voluntary return or refund:

• Items clearly marked as “Final Sale” at the time of purchase

• Gift cards

• Personalized, customized, or made-to-order items

• Intimate apparel, underwear, hosiery, or similar hygiene-sensitive items if opened, worn, or if the hygiene seal has been removed

• Items that have been washed, worn, altered, damaged, or used

• Items returned without their original tags or included components when this affects resaleability

• Free promotional items, unless they are returned together with the related eligible order

Sale-priced items are eligible for return unless they were clearly identified as Final Sale before checkout.

4. How to Request a Return

To request a return, email info@babyboof.shopp with the information listed above.

Once your request is reviewed, we will confirm whether your item is eligible and provide return instructions. If your return is approved, you must send the item back within 14 calendar days after receiving those instructions.

For your protection, we recommend using a tracked shipping service and keeping proof of postage until your refund has been completed. babyboof.shop is not responsible for a voluntary return package that is lost or damaged before it reaches the designated return destination.

5. Return Shipping Costs

For returns based on a change of mind, including an item that does not suit your personal style, preferred fit, colour preference, or intended occasion, the customer is responsible for the return shipping cost.

Original shipping charges, upgraded delivery fees, shipping insurance, and other optional delivery-related charges are non-refundable for change-of-mind returns, unless required by applicable law.

If your original order qualified for free shipping, there is no separate original shipping charge to refund.

If an item is defective, damaged in transit, incorrectly supplied, or otherwise not as ordered, please contact us before returning it. Where appropriate, babyboof.shop will provide return instructions, a prepaid label, reimbursement of reasonable return postage, a replacement, or a refund, subject to the circumstances of the claim and any rights required by law.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, missing, incorrect, or materially different from what you ordered, contact us at info@babyboof.shopp as soon as reasonably possible.

For faster assistance, please provide:

• Your order number

• A clear description of the issue

• Photos of the item, packaging, shipping label, and any visible damage

• Photos showing the incorrect item received, where applicable

We ask that you report visible shipping damage or incorrect items within 7 calendar days of delivery where reasonably possible. This request helps us investigate promptly, but it does not limit any non-waivable legal rights you may have.

Please do not discard damaged goods or packaging until we have reviewed your claim and provided instructions.

7. Fit, Colour, and Product Variation

We provide product images, descriptions, and size information to help customers make informed purchasing decisions. However, colours may appear differently depending on your screen settings, lighting, photography, and device display.

Minor differences in colour tone, texture, stitching, pattern placement, measurements, or appearance that do not materially affect the item’s intended use are not automatically considered defects.

Sizing can vary between styles and materials. Please review the available product description and size information before ordering. A preference regarding fit does not make an item defective, but eligible unworn clothing may still be returned under our 30-day voluntary return policy.

8. Return Inspection

All returned items are inspected after they arrive at the designated return location.

If the returned item meets the conditions of this policy, we will approve the refund. If a returned item does not meet the stated return conditions, we will contact you to explain the issue and discuss the available options. This may include arranging for the item to be returned to you at your expense.

We do not charge a restocking fee for an approved return.

9. Refund Processing

Once an approved return has been received and inspected, we aim to notify you of the outcome within 5 business days.

Approved refunds are generally processed to the original payment method within 10 business days after approval. Your bank, card issuer, payment provider, or Shopify-supported payment method may require additional time to post the refund to your account.

Refunds will normally include the amount paid for the eligible returned item and applicable taxes. Any refund of delivery charges or other fees will be handled in accordance with this policy and applicable law.

If an original payment method is no longer available, we will contact the purchaser to arrange an appropriate lawful alternative where possible.

10. Exchanges

To help ensure inventory availability and order accuracy, babyboof.shop does not generally offer direct item-for-item exchanges.

If you would like a different size, colour, or style, you may request a return for an eligible item and place a new order through babyboof.shop once your return has been approved. If an item is defective, damaged, or incorrectly supplied, we may offer a replacement where stock is available or provide another appropriate remedy.

11. Order Cancellations

If you wish to cancel an order, please email info@babyboof.shopp as soon as possible.

We will make reasonable efforts to cancel an order before it enters processing or is dispatched. However, once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy, subject to the applicable eligibility conditions.

12. Promotional Offers and Bundled Purchases

If your order included a promotional discount, bundle offer, free item, or buy-more-save-more offer, your refund may be adjusted to reflect the terms of that promotion.

For example, if returning part of an order means that the remaining items no longer qualify for the original discount, the refundable amount may be recalculated based on the price that would have applied to the items you keep.

Any free promotional item linked to a returned purchase must also be returned in unused and resalable condition, unless otherwise required by law.

13. Refused, Undeliverable, or Unclaimed Parcels

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because the address was incorrect, the parcel was refused, delivery attempts were unsuccessful, or the parcel was not collected within the carrier’s holding period, the order may be treated as a return.

In such cases, any refund may be reduced by reasonable shipping, handling, and return-to-sender costs incurred by babyboof.shop, unless applicable law requires a different result.

14. Your Consumer Rights in Canada

This policy provides a voluntary 30-day return option for eligible clothing purchases. Nothing in this policy excludes, restricts, or replaces any rights or remedies that cannot legally be excluded under applicable Canadian federal, provincial, or territorial consumer protection laws.

Depending on your location and circumstances, you may have additional rights relating to defective goods, goods that are not as described, delivery delays, online purchases, cancellation rights, refunds, warranties, or other consumer protections.

Customers in Québec may have specific rights under Québec consumer protection law concerning distance contracts and online purchases. Where applicable law gives you greater rights than this policy, the applicable law will take priority.

15. Changes to This Policy

babyboof.shop may update this Return and Refund Policy from time to time to reflect operational, legal, or customer-service changes. The version published on babyboof.shop at the time of your purchase will generally apply to that purchase, unless a change is required by law.

16. Contact Us

For return requests, refund questions, damaged-item reports, or other assistance, please contact:

babyboof.shop
Website: https://babyboof.shop
Email: info@babyboof.shopp